Returns & Refund Policy
Last updated: 11 July 2026
We want you to feel cared for from the moment your order arrives. If something isn't right, here is how our returns, replacement and refund process works.
Return window
Any return or refund must be requested within 10 days of the delivery date. Requests raised after this 10-day window cannot be honoured.
Eligibility
To keep every jar authentic and safe, we accept returns only under a few clear conditions. Please make sure your request meets the following before reaching out:
- You have the original receipt or valid proof of purchase.
- The product is unopened and unused.
- The claim is limited to a manufacturing defect or internal damage — normal wear is not covered.
How to initiate a return
Email us promptly at support@fitbyveda.com with your order ID, clear photos of the product, and a short description of the issue. For items that arrive damaged, FitByVeda covers the courier charges for sending them back to us.
Refund processing
Once your return is received, our team inspects it. After the return is approved, your refund is processed within a few business days to your original payment method. If a claim is rejected, we share a written explanation via email.
Replacement
Defective or damaged items qualify for a free replacement. Simply contact our support team with your order details and photos, and we will arrange a fresh replacement for you.
Partial refunds
In cases of minor but acceptable issues, a partial refund may be granted at FitByVeda's discretion.